Frequently Asked Querstion


All of our plans come with 30-days free trial

Fully managed covers all issues related to your server & the pre-installed services, and 24/7 technical support is also available.

Generally, we provide DDoS Protection for free via softxaa shield technology. But you can purchase premium Security addons and costs an additional $5/mo.

Overage rates for bandwidth utilization in excess of instance allocation vary due to differences in regional costs. Overage rates are applied based on instance location according to the following list: $0.37/GB for Asia; $0.50/GB for EU & USA

Overage rates for diskspace utilization in excess of instance allocation vary due to differences in regional costs. Overage rates are applied based on instance location according to the following list: $0.61/GB for Asia; $0.71/GB for EU & USA

An instance with automatic backups enabled will have a 20% higher base monthly/hourly fee.

Stored snapshots will cost $0.25/GB per month – pricing subject to change.

Yes, after purchasing your plan, just open a support ticket for free migration.

Yes, just open a support ticket for upgrade or downgrade your services.


You don’t have to be a customer in order to become an affiliate. However, being familiar with our service helps you understand and promote it better, therefore you can always request a free test account. Just shoot us an email on and we will set you up.

Please check our affiliate guide which will help you get started on the basics. Also, each of our affiliates has a dedicated affiliate manager. We will be more than happy to jump on a call with you and discuss how we can best cooperate. If you’d like a one on one meeting, please email us on We will get back to you shortly!

Any sales made via your affiliate link will show up immediately in the Reports section of your affiliate account. You can access your commissions report under Reports > Commissions in your affiliate area.

Once your earned commissions have reached or exceeded our minimum payout amount, you will be paid on or before the 10th of the month following our standard 45 days withhold period. For example, if your approved commission occurs on the 1st of January, the 45 days withhold period will end on the 14th of February, which means you will receive an automated payment from us on or before the 10th of March. In case the triggering date happens to be a Saturday, Sunday or a national holiday, the effective date will be the first one after.

The minimum payout for our affiliate program is $500.

Pay-per-click advertising practices are allowed as long as they do not violate our Terms of Service. Our affiliates are not allowed to bid on corporate and brand keywords like “Softxaa”, “Softxaa managed cloud”, “Softxaa shield” “Softxaa WordPress Manager” and “Softxaa next-gen cloud”, phrases featuring those keywords, any variations or misspelled versions.

Yes. Simply contact us on in case you have such a request.

No. Such practices are strictly forbidden in the Terms of Service of our affiliate program and can lead to account termination.

Simple Cloud Hosting:

Cloud hosting is a service that lets you rent web space on the public cloud to publish a web site or applications. Email services are usually also included in most web hosting packages. 

Simple cloud hosting services are powered by softxaa’s next-gen cloud servers that are connected to the internet 24/7/365. Simple Cloud Hosting is the most popular service because it is the most economical way to publish a website online. 

Unlike shared hosting, Simple cloud hosting provides you with guaranteed server resources for your site alone. This makes the service highly reliable, delivering consistently fast performance and ultimate security. Having your website on the cloud is just as easy as shared web hosting because Softxaa manages all technical aspects for you. Great scalability for high traffic websites and ecommerce stores.

In most cases, our simple cloud hosting is significantly faster than shared hosting. The huge advantage of the Softxaa next-gen cloud is the speed consistency. Unlike shared hosting, where your website may be slow at times, causing your visitors to leave, simple cloud hosting solutions feature dedicated CPU/RAM resources in an isolated server environment. Same goes for dedicated servers but the high prices there may discourage small businesses and startups to take such a huge step from the beginning. 

That depends on your goals and the type of a website you are looking to host. our Simple cloud hosting is the most affordable/economical way to get a website online. It is suitable for small websites where high performance, consistent speed, high security, and scalability are not a prime concern. Our Simple cloud Hosting plans are ideal for growing websites, digital agencies, online stores, and site owners who are worried about performance, SEO ranking, user experience, and conversion rate optimization.  For more support, please contact our sales team:

Migrating your website to Softxaa is a free, effortless, and smooth process that happens under our strict supervision. Simply pick up a date and time when you would like our migrations team to transfer your data and share your login details to the old server. Our team will move everything and ensure your website is working properly afterwards.

Technical support is available 24/7 to answer any questions you may have.

No. Your website will not be down even for a second. The migration process is smooth, hassle-free, and we are always available to help if you have questions.

The migration time may vary depending on the size of your website and how much data we need to transfer. In 95% of the migrations, it takes less than 2 hours.

Unlike shared hosting, Softxaa simple cloud hosting gives you true scalability and allows you to upgrade your CPU, RAM, and disk space with a single click. With shared hosting you are tied to fixed plans with pre-defined CPU, RAM, and disk space resources.

Technical support is available 24/7. You can request technical assistance via ticket/email (~15 minutes response time). Technical support covers everything related to your web hosting account. Softxaa technicians are friendly, caring and you can feel safe to rely on them when you have a technical question or an issue that has to be resolved.

Softxaa is an industry leader when it comes to cloud hosting services and more specifically VPS/VDS hosting. Our focus is on delivering top-tier cloud virtual private server solutions with a strong focus on performance and uptime.

Still, if you find our services are insufficient, you can easily contact us and take advantage of our Anytime Money Back Guarantee for the unused time.

Every provider offers a plethora of hosting plans, and novice users can easily get confused by all the choices. That’s why outlining your project scope and needs in advance is always a great help.

As a rule of thumb, very small websites and personal projects can often fit on a simple cloud hosting account, but if you intend to grow a business or host a successful ecommerce shop – VPS hosting should be your first consideration.

Convinced we are the best web hosting company for your needs? Just click on the Get Started button below. That will let you choose the right hosting plan for your website. Once you sign up, the service will be activated immediately. You can then either contact support to migrate your existing website or start building one from scratch.

Get Started

WordPress Cloud Hosting:

WordPress cloud hosting is a type of web hosting service that is optimized for WordPress websites. It is powered by features that simplify working with the CMS, such as a one-click installation, automatic core/plugin updates, and more. WordPress is the most popular platform for website creation nowadays, and it is supported by almost all web hosting providers. The most important questions you need to ask yourself are “What kind of website are you going to build and grow with WordPress” and “What is the right WordPress hosting solution?”

WordPress is by far the most popular content management system, which means you can find plenty of extra help and resources online. Apart from your hosting provider, you can gain more knowledge about this website builder via various tutorials, articles, video guides, and online courses.

In addition, the evergrowing WordPress community is full of friendly and helpful users who are always ready to lend a helping hand.

Are you interested in allowing your website to grow to its fullest potential? Are you worried about website speed, SEO, and user experience? In this case, the WordPress Cloud is the right hosting solution for your website. This is the only type of web hosting service that can deliver guaranteed & consistent performance, high security, and uptime. But if you choose a shared server, your website will reside with hundreds of other projects, which brings tons of disadvantages and growth barriers in the long run. 

Choosing the right WordPress clou hosting solution often directly relates to the number of visitors you get per month. If you have less than 100 000 visits – the WordPress Cloud Hosting with 1 CPU cores and 1GB RAM would be sufficient enough. If you are getting more than that, you typically need to add an additional CPU core for every 200 000. The process of finding a suitable shared WordPress plan is similar – just check your website(s) and figure out their average visits per month.

Managed WordPress services are a perfect solution for busy website owners that don’t have time to deal with technicalities. Many hosting companies offer professional assistance from trained experts that covers all technical aspects of your experience with the CMS. They can install WordPress for you, take care of automated backups, configure an SSL certificate, and even configure WP themes and plugins for you.

Softxaa offers top-tier managed WordPress services in a cloud environment. Benefit from 24/7 professional assistance and the unique Softxaa WordPress Manager for easy automation and enhanced security.

The only thing you need to do is pick the date and time when you want us to transfer your WordPress website from your previous provider and send us the login details to your old host. We will then migrate your website along with all databases and emails free of charge, without downtime, and often within a couple of hours.

No. Your website will not be down even for a second. Your visitors will not notice anything. The transfer is a smooth process that is performed by trained website migration specialists. The whole process is effortless and hassle-free.

In 95% of the cases, the migration process takes less than 2 hours. The time frame depends on the size of the website and how much data we need to transfer.

The WordPress Cloud hosting solution is scalable with flexible resource allocation. You can add more CPU cores, RAM, and disk space with a single click, and the server resources are automatically upgraded within a minute. With traditional hosting, you have three fixed plans to choose from and can upgrade to the WordPress Advanced plan if you find them insufficient.

Our WordPress Cloud Hosting plans allow you to host multiple WordPress sites on a single server and switch between them with ease.

WordPress sites can typically utilize any type of web hosting service as WP itself is not very resource demanding. But when it comes to ecommerce stores, you need more than the average performance and security.

You can choose our WordPress cloud premium plan or a virtual private server. VPS solutions are lightning-fast, highly secure, and offer practically limitless scalability. This way, you can also ensure excellent user experience and guaranteed uptime for all your ecommerce sites.

Softxaa WordPress Manager is a unique, in-house developed tool for easy management of WordPress sites. Softxaa includes the tool on all Host Panel hosting accounts.

SWP Manager allows you to install WordPress, set up automatic WordPress updates, and configure daily backups of your data. Additionally, the Security Lock feature allows you to harden the defenses around your hosting environment and protect your files from being tampered with.

Softxaa is one of the hosting providers that offer a dedicated WordPress team, available round-the-clock. You can get instant technical assistance via ticket system from your client area with an initial response time of up to 15-30 minutes with just a few clicks.

Technical support covers all issues that are related to our WordPress hosting platform and servers. Our in-house WordPress experts are friendly and caring while helping you resolve any questions or difficulties you may encounter.

Starting a new WordPress website is easy!

If you are looking to grow your site and accommodate more visitors – go for a WordPress cloud premium plan. Smaller and personal projects can also fit on a starter plan.

Once you choose, click the Get Started button under the desired web hosting plan, and our setup wizard will guide you through the steps.

Get Started

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